IT Operations Specialist

7 days ago

Belfast, Ireland beBeeITManager Full time €60,000 - €80,000
Service Management Excellence: Take Ownership of IT Operations This is an exciting opportunity for a skilled professional to take on a high-impact role within a dynamic and supportive environment. The position offers scope to shape service management practices, influence change, and deliver real improvements to business-critical IT operations. Job Description: As an Incident & Problem Manager, you will be responsible for taking ownership of critical service management activities, ensuring the stability, quality, and resilience of IT services delivered across the business. You will coordinate all related activities, drive service improvements, and ensure compliance with established policies and processes. Your focus will be on minimising risk, preventing future issues, and improving overall service delivery. Key Responsibilities: 
  • Oversee the full lifecycle of problem records, ensuring incidents, problems, and changes are logged, monitored, and resolved in line with agreed plans.
  • Lead and participate in RCA meetings and other forums, reviewing outstanding problems and driving closure.
  • Take a proactive approach to investigating root causes and implementing preventative measures across people, processes, and technology.
  • Track performance metrics and KPIs, producing regular reports to highlight progress and areas for improvement.
  • Take ownership of major IT incidents, coordinating resolution and recovery activities with speed and precision.
  • Act as the central point of communication between IT teams and the business, ensuring clear updates and effective resolution strategies.
  • Ensure that all incidents are comprehensively documented, providing accurate audit trails and post-incident reports.
  • Facilitate post-incident reviews, logging actions and driving improvements to reduce future risks.
  • Monitor incident management performance, producing regular reporting for stakeholders.
 Required Skills and Qualifications: A strong background in Incident & Problem Management within a complex, global organisation is essential. Hands-on experience with Service Now or similar ITSM tools, with a clear understanding of best practice processes, is also required. Excellent analytical and problem-solving skills, with a proven track record of resolving complex issues, are necessary. Strong communication and stakeholder management skills, with experience engaging at senior levels, are also essential. Benefits: This role offers a bonus, hybrid pension, and opportunities for growth and development. Additional Information: Please visit our website to view a wide selection of current jobs.

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