Job Opportunity

2 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €65,000
Community Support Specialist

We are seeking a skilled Community Support Specialist to join our team. As a key member of our operations team, you will play a critical role in providing exceptional support to our community members.

About the Role:

  • Assist community members with inquiries and issues in a timely and empathetic manner.
  • Become knowledgeable about our products and services to provide accurate and effective support.
  • Making informed decisions to resolve complex issues and advocate for the community's needs.
  • Demonstrate strong interpersonal skills, verbal and written communication, and empathy in all interactions.
  • Investigate and resolve issues reported by community members, including account support and abuse reports.
  • Respond to inquiries with high quality, speed, and accuracy, using market-specific knowledge and insights to improve support processes.
  • Analyze data to identify trends and patterns, and suggest solutions to enhance the user experience.
  • Monitor reports of abuse and enforce our terms of use, reviewing content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and propose solutions to improve operational efficiency.

About You:

  • You have strong personal resilience and can operate in a fast-paced environment.
  • You possess high adaptability and a positive approach to challenges.
  • You are able to make decisions and solve problems effectively.
  • You excel at time management and prioritization, consistently hitting KPIs on time.
  • You work well as part of a team and are committed to delivering high-quality results.

Essential Competencies:

  • You are fluent in English and have cultural understanding of the market.
  • You have experience working in an office environment, or similar setting.
  • You are extremely reliable, consistent, and hard-working.
  • You are passionate about ensuring a positive and safe user experience.
  • You are flexible and able to work in a fast-paced environment with multiple projects.
  • You are able to learn new information quickly and adapt to changing circumstances.

Benefits:

  • We offer comprehensive healthcare coverage.
  • Extensive training and development opportunities.
  • Free access to a group scheme website.
  • 24-hour employee assistance program.
  • Wellness program.
  • Tax saver scheme.
  • Bike to work scheme.

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