IT Support Specialist
4 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at VerTALENTS. As a key member of our global IT operations, you will be responsible for providing exceptional customer service and technical support to all employees.
Your primary objective will be to ensure seamless IT operations for our workforce while identifying opportunities for improvement and implementing innovative solutions. You will work closely with cross-functional teams to deliver high-quality support services and drive efficiency in our IT support processes.
Key Responsibilities:
- Provide top-notch customer service and incident resolution meeting or exceeding target SLAs
- Oversee problem resolutions to identify trends and/or issues and highlight opportunities for improvement
- Coordinate effective projects and knowledge transitions to Tier 2 and 3 level support teams
- Build and develop relationships with teams across the organization
To succeed in this role, you will need:
- 2-4 years of experience providing end-user support in an IT-related role
- Bachelor's degree from an accredited institution or equivalent professional experience
- Expert-level knowledge of diagnostic utilities, troubleshooting theory, and sophisticated logic expression
- Advanced knowledge of Service Desk operations using Jira Service Management
- Broad understanding of IT concepts, development practices, and architectures
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Operational Support Specialist
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Help Desk IT Support Specialist
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Technical Systems Support Specialist
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Legal Support Specialist Dublin
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IT Support Specialist
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Maintenance Specialist
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Instrumentation Specialist
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Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeFirm OverviewReed Specialist Recruitment Limited is a leading recruitment agency with extensive expertise in placing candidates in various roles within the legal sector.
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Maintenance Specialist
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Systems Integration Specialist
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Infrastructure Specialist
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Product Specialist
2 weeks ago
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