Operational Billing Expert
1 day ago
Job Title: Billing Operations Specialist
Billing Cycle Efficiency ManagerA highly motivated and detail-oriented Billing Operations Specialist is required to ensure accurate billing processes, handle data analysis, resolve billing issues, and support the overall operational efficiency of the billing cycle.
Key Responsibilities:- Billing Process Management: Deliver end-to-end billing support for commercial customers, ensuring accuracy, timeliness, and completeness.
- Discrepancy Resolution: Manage customer inquiries and complaints regarding billing issues, providing prompt and clear communication. Investigate and resolve billing discrepancies.
- Process Improvement: Analyze processes, systems, and data to identify areas of improvement and implement corrective actions.
- Education: Bachelor's degree in a numerate field.
- Experience: At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.
- Skills: Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills. Familiarity with energy pricing models, tariff structures, and energy billing platforms preferred.
- Competitive salary & bonus structure
- Pension Contribution Scheme
- Health Insurance Group Scheme
- Employee Assistance Programme (EAP)
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