Digital Transformation Expert: ServiceNow

2 weeks ago

Dublin, Dublin City, Ireland beBeeAdministrator Full time €60,000 - €90,000

**ServiceNow System Administrator Role Overview**The ServiceNow platform is a crucial tool for managing IT operations, and we are seeking an experienced professional to ensure its stability, performance, and usability.This role requires strong technical skills, including experience with developing ServiceNow components, maintaining and managing the CMDB, and leading technical delivery within the ITSM module.Additionally, the successful candidate will be responsible for defining and developing SLAs, generating reports and dashboards using Performance Analytics, and collaborating with functional and technical teams to support integrations and platform enhancements.**Key Responsibilities:**• Ensure platform stability, performance, and usability in collaboration with developers and stakeholders throughout the project lifecycle.• Perform routine application maintenance, including system performance monitoring and troubleshooting issues to ensure optimal operation.• Lead planning and execution activities related to platform upgrades and patching.• Administer instance-level security, including management of users, groups, roles, and Access Control Lists (ACLs).• Support configuration and customization tasks to meet evolving business requirements while adhering to best practices and governance models.• Collaborate with functional and technical teams to support integrations, improvements, and platform enhancements.**Requirements:**• Demonstrated experience in developing ServiceNow components including catalogue items, business rules, client scripts, and other custom development tasks.• Proven ability to maintain and manage the ServiceNow CMDB and lead technical delivery within the ITSM module.• Experience in SLA definition and development.• Proficient in generating reports, dashboards, and utilizing Performance Analytics for data-driven insights.• ServiceNow certification (e.g., Certified System Administrator or Certified Implementation Specialist - ITSM) is highly desirable.**What You'll Love About Working Here?**• Craft your own career path through continuous learning and personal growth.• Our commitment to maintain high ethical standards ensuring Diversity, Sustainability, and Inclusion in our business practices.• Be a part of our professional communities role framework which promotes professional growth, career development, and enhances our capabilities across different domains.• We embrace the value of diversity within our organization and the entrepreneurial spirit of our people.We are an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence, and ability.

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