Operations Trust and Safety Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeTrustAndSafety Full time €90,000 - €120,000

About the Role

Our team is looking for seasoned analysts who can drive strategic initiatives in trust and safety operations.

  • We are seeking experienced, senior-level professionals with a proven track record of handling high-sensitivity workflows and incident management for complex cases.
  • The ideal candidate will have expertise in one or more areas: Content Integrity & Scaled Enforcement, Fraud & Scam Prevention, Privacy & Regulatory Compliance, and Emerging Risk Operations.
  • In this role, you will own end-to-end processes, act as an incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation, and build scalable operational systems that reinforce user safety and trust.

Your Responsibilities

  • Lead and resolve high-priority cases in your area of specialization, leveraging internal tools, product signals, and third-party data to inform decision-making.
  • Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.
  • Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.
  • Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.

You Might Thrive in This Role If You:

  • Have 5+ years of experience in trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.
  • Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.
  • Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

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