
Customer Dispute Resolution Specialist
2 days ago
We are seeking a skilled Customer Dispute Resolution Specialist to join our team. In this role, you will be responsible for resolving customer disputes in a professional and timely manner.
Your key responsibilities will include investigating trading activity, taking appropriate actions to prevent fraudulent activity, and creating processes that achieve business goals and objectives with regards to customer service. You will also use customer insight and root cause analytics to identify product improvements and present these to stakeholders and peers.
- Investigate customer complaints and resolve them in a fair and efficient manner
- Take appropriate actions to prevent fraudulent activity and maintain the integrity of our marketplace
- Create processes that achieve business goals and objectives with regards to customer service
- Use customer insight and root cause analytics to identify product improvements and present these to stakeholders and peers
- 1+ years of experience in customer-facing roles or customer service
- Strong IT skills for professional use and ability to handle technical queries from customers
- Exceptional written communication skills and ability to listen effectively
- Ability to multitask, prioritize, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a plus
- Fluency in English required; additional languages an advantage
- Shape the future of the world's leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization
- Tackle unique projects with autonomy in an innovative environment
- Competitive salary and company benefits
- Work-from-home arrangement (dependent on work nature)
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Dispute Resolution Solicitor
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Coverage Disputes Specialist
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Coverage Disputes Partner
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Dublin, Dublin City, Ireland IDEX Consulting Full timeThis leading specialist insurance disputes practice is seeking an established Coverage Disputes Partner or small team to join their growing office in Dublin. This is an unbelievable opportunity to be at the genuine forefront of building a coverage disputes insurance practice with the backing of a top brand in a buoyant insurance disputes market in Dublin....
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Expert Claims Resolution Specialist
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Pensions Law Specialist
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