Customer Dispute Resolution Specialist

2 days ago


Dublin, Dublin City, Ireland beBeeCryptocurrency Full time
Customer Dispute Resolution Specialist

We are seeking a skilled Customer Dispute Resolution Specialist to join our team. In this role, you will be responsible for resolving customer disputes in a professional and timely manner.

Your key responsibilities will include investigating trading activity, taking appropriate actions to prevent fraudulent activity, and creating processes that achieve business goals and objectives with regards to customer service. You will also use customer insight and root cause analytics to identify product improvements and present these to stakeholders and peers.

  • Investigate customer complaints and resolve them in a fair and efficient manner
  • Take appropriate actions to prevent fraudulent activity and maintain the integrity of our marketplace
  • Create processes that achieve business goals and objectives with regards to customer service
  • Use customer insight and root cause analytics to identify product improvements and present these to stakeholders and peers
Required Skills and Qualifications
  • 1+ years of experience in customer-facing roles or customer service
  • Strong IT skills for professional use and ability to handle technical queries from customers
  • Exceptional written communication skills and ability to listen effectively
  • Ability to multitask, prioritize, and control time effectively
  • Knowledge of blockchain, crypto, and P2P payments is a plus
  • Fluency in English required; additional languages an advantage
Benefits
  • Shape the future of the world's leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization
  • Tackle unique projects with autonomy in an innovative environment
  • Competitive salary and company benefits
  • Work-from-home arrangement (dependent on work nature)
Keyword: Cryptocurrency

  • Dublin, Dublin City, Ireland Hunter Savage Full time

    Dispute Resolution SolicitorThe RoleAn exciting opportunity has arisen for a Dispute Resolution Associate to join a dynamic, growing team in Dublin. You will be involved in a wide range of high-profile commercial disputes, including financial services litigation, insolvency and restructuring, property disputes, regulatory investigations, and construction...


  • Dublin, Dublin City, Ireland Walkers Full time

    Join to apply for theAssociate - Insolvency & Dispute Resolution - Dublinrole atWalkers2 days ago Be among the first 25 applicantsJoin to apply for theAssociate - Insolvency & Dispute Resolution - Dublinrole atWalkersWe are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations,...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time

    Annual Report Infographic 2024 OverviewThe Customer Care Team serves as an information resource for customers and provides a dispute resolution service to customers with unresolved complaints against energy suppliers, network operators, or utility companies. This team acts as a valuable asset to the community, offering a free dispute resolution service and...


  • Dublin, Dublin City, Ireland beBeeInsurance Full time €150,000 - €200,000

    This leading specialist insurance disputes practice is seeking an accomplished professional to spearhead coverage disputes.Key Responsibilities:A seasoned expert in insurance coverage disputes, preferably with a focus on policyholder representation.A well-established network within the local markets, with a client base in Dublin or the wider Irish region.A...


  • Dublin, Dublin City, Ireland IDEX Consulting Full time

    This leading specialist insurance disputes practice is seeking an established Coverage Disputes Partner or small team to join their growing office in Dublin. This is an unbelievable opportunity to be at the genuine forefront of building a coverage disputes insurance practice with the backing of a top brand in a buoyant insurance disputes market in Dublin....


  • Dublin, Dublin City, Ireland beBeeDispute Full time €100,000 - €150,000

    Job OpportunityThis leading specialist insurance disputes practice is seeking an established Coverage Disputes expert or small team to join their growing office in Dublin. This is an exceptional opportunity to be at the forefront of building a coverage disputes insurance practice with the backing of a top brand in a buoyant insurance disputes market in...


  • Dublin, Dublin City, Ireland beBeeClaims Full time €40,000 - €60,000

    Claims Resolution SpecialistThis is a fantastic opportunity for experienced claims handlers or those with motor insurance expertise to transition into claims resolution. We are looking for someone who can manage claims from start to finish, ensuring the best outcomes for both the company and customers.The successful candidate will have previous claims...


  • Dublin, Dublin City, Ireland beBeeLitigation Full time €50,000 - €80,000

    Job Title: Litigation SolicitorWe are seeking a skilled Litigation Solicitor with 1–3 years' PQE to join our busy disputes team.Key ResponsibilitiesManage a diverse caseload of litigation matters across commercial disputes, property litigation, and civil claimsDraft pleadings, attend court, and engage in client advisory workCollaborate closely with...


  • Dublin, Dublin City, Ireland beBeeClaimsResolution Full time

    We are seeking a Claims Resolution Specialist to join our team. In this role, you will be responsible for working with commercial insurance carriers to resolve claims that have been submitted."]},


  • Dublin, Dublin City, Ireland beBeePensionLaw Full time €80,000 - €120,000

    Pensions Law Specialists are in high demand due to the complexity and uniqueness of pension schemes. We require a highly skilled individual with expertise in pensions law to join our team in Dublin.About the RoleThe ideal candidate will have at least 6 months experience in pensions law, allowing them to advise on a full spectrum of pension matters, including...