Capital Projects Delivery Specialist

Capital Projects Delivery Specialist

The Capital Projects Delivery Specialist is a key role in driving the successful delivery of large-scale tenant improvement (TI) capital projects across the EMEA region.

This high-impact position involves strategically managing multiple concurrent projects, each ranging from $1M to over $20M, from concept through completion. The Capital Projects Delivery Specialist ensures all projects are delivered with excellence – on time, within budget, and to the highest quality standards.

Reporting to the Director, Global Workplace Design & Construction, this regional leader collaborates closely with global and regional teams to oversee the entire lifecycle of multiple, concurrent large-scale tenant improvement projects ($1M - $20M+) across the EMEA region.

The Capital Projects Delivery Specialist implements and champions robust program management methodologies and best practices for tenant improvement projects, ensuring consistency, efficiency, and adherence to global governance standards.

Key responsibilities include:

• Program & Project Delivery Leadership (Tenant Improvements): Oversee the entire lifecycle of multiple, concurrent large-scale tenant improvement projects ($1M - $20M+) across the EMEA region, ensuring successful delivery from design development and procurement through construction, commissioning, and close-out.">
• Implement and champion robust program management methodologies and best practices for tenant improvement projects, ensuring consistency, efficiency, and adherence to global governance standards.">
• Drive accountability for project performance, ensuring individual projects within your assigned program adhere to scope, budget, schedule, and quality requirements.">
• Lead the selection, negotiation, and management of regional vendors, general contractors, architects, and consultants, fostering strong partnerships and ensuring optimal performance within the EMEA market.">
• Proactively identify, assess, and mitigate program-level risks specific to tenant improvement projects in EMEA, including local regulations, market fluctuations, and operational challenges.">

Key Skills and Qualifications

The ideal candidate will possess:

• A Bachelor's degree in Construction Management, Architecture, Engineering, Facilities Management, or a related field.">
• A Master's degree or relevant advanced certification is a plus.">
• PMP (Project Management Professional) certification or other equivalent certifications (e.g., PgMP, RICS, APM) are highly preferred.">
• 10+ years of progressive experience in program or senior project management, with a minimum of 7 years specifically managing large-scale capital projects (> $1M, preferably > $5M per project) focused on tenant improvements and office fit-outs in a corporate real estate setting.">
• Demonstrated expertise in managing tenant improvement projects across the EMEA region, including a strong understanding of local regulations, market dynamics, and cultural nuances in diverse countries.">
• Proven track record of successfully managing multiple concurrent capital projects (program management), delivering them on time, within budget, and to high-quality standards.">
• Strong understanding of the tenant improvement project lifecycle, including design management, procurement, construction administration, and close-out.">
• Solid financial acumen, with extensive experience in developing, managing, and contributing to multi-million dollar capital project budgets.">
• Exceptional leadership, negotiation, problem-solving, and decision-making skills with the ability to influence and align diverse stakeholders at all organizational levels.">
• Excellent communication and interpersonal skills, capable of building strong relationships and presenting complex information clearly and concisely to senior leadership.">
• Ability to thrive in a fast-paced, high-growth, global environment, demonstrating resilience and adaptability.">
• Fluency in English is required; proficiency in other EMEA languages (e.g., German, French, Dutch) is a significant advantage.">
• Experience working for or closely with leading global technology companies known for innovative workplace solutions.">
• Familiarity with advanced project management software and tools (e.g., Procore, Smartsheet, BIM 360).">
• Knowledge of sustainable building practices (e.g., LEED, BREEAM) and smart building technologies within the context of tenant improvements.">
• Experience with complex lease agreements and work letters pertaining to tenant improvements.">

Work Environment

ServiceNow is an equal opportunity employer and welcomes applications from qualified candidates regardless of their background.

We strive to create an accessible and inclusive experience for all candidates.

Learn more about our approach to diversity and inclusion here.