Customer Advocate Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €81,938 - €114,839

This role offers an exciting opportunity to be a valued team member in driving customer success and platform adoption across EMEA.

Job Description

You will serve as a trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders.

Key Responsibilities:
  • Customer Success Focus: Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes.
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
  • Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Eskalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
What You'll Do:
  • Work with a Large Portfolio of EMEA customers, to understand their business drivers, challenges, and desired outcomes.
  • Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
  • Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
  • Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions.
  • Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.

Requirements:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Bachelor's degree in a business-related field preferred.
  • Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
  • Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
  • Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.

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