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Hospitality Team Member

2 weeks ago

Galway, Galway, Ireland beBeeHospitality Full time €25,000 - €35,000
Job Title: Hospitality Team Member

We are seeking an organized and enthusiastic individual to join our team as a hospitality team member.

Key Responsibilities:
  • Provide exceptional customer service by facilitating guest requests for food and beverage in the lobby, room service, and meeting rooms.
  • Solve problems with guests to resolve any issues and ensure their satisfaction.
  • Handle complaints in a professional manner and resolve them to the guest's satisfaction.
  • Meet and greet conference delegates on the day of the meeting.
  • Maintain public areas in a clean and well-presented state, ensuring a welcoming environment for all guests.
  • Check conference room requirements and liaise with reception staff to post all charges.
  • Perform maintenance tasks in rooms as required.
  • Organize taxis for guests attending events.
  • Assist with luggage intake for individual guests and tours.
  • Provide assistance to disabled guests if requested.
  • Sell the hotel's value-added services, including menus in the restaurant and bar.
  • Inform guests of any deals or promotions the hotel may offer.
Requirements and Experience:
  • Prior experience in hospitality is desirable but not essential.
  • Excellent customer service skills are mandatory.
  • The ability to work in a fast-paced environment is crucial.
  • BASIC IT SKILLS ARE NECESSARY FOR THIS ROLE.
Benefits:

Working with a dynamic team, opportunities for career growth and development, and a competitive salary package.

Others:

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. We look forward to hearing from you