Senior Business Development Coordinator

2 days ago


Limerick, Limerick, Ireland Northern Trust Full time
About Northern Trust

Northern Trust is a globally recognized financial institution with over 130 years of experience. We provide innovative financial services to the world's most sophisticated clients, guided by our principles of service, expertise, and integrity.

Transfer Agency Department

The Transfer Agency department provides administration services to fund management companies, covering dealing, registration, settlements, distributions, commissions, and statements. Our Investor Service Centre (ISC) is the contact point for this department.

Job Description

We are seeking a Technical Co-ordinator to support team development and enhance overall performance. Your main responsibilities will include:

  1. Ensuring quality standards are met in live queries within the Service Centre.
  2. Conducting Quality Audits on queries handled within the Service Centre.
  3. Providing valuable metrics to team leaders and managers on your findings.
  4. Coaching and training Service Centre partners based on audit reviews.

You will be responsible for ensuring that relevant controls are adhered to within the department, providing support to the wider Quality and Complaints team, and participating in network quality improvements.



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