Service Enhancement Specialist

2 weeks ago


County Dublin, Ireland Mcsport Full time

The Service Enhancement Specialist will be responsible for leading the aftercare strategy, ensuring customers receive excellent post-installation support. This involves monitoring service performance metrics, ensuring response times and quality meet or exceed expectations.

Technical Leadership & Systems Innovation
  • Lead the strategic development and optimisation of our customer experience technology stack, including CRM systems, Zendesk, Chatbot AI, and customer Help Centre platforms.
  • Design and implement innovative technical solutions that streamline customer interactions and provide data-driven insights for continuous improvement.

You'll develop automation processes to enhance efficiency, reduce response times, and improve overall customer satisfaction metrics, creating and maintaining technical documentation and standard operating procedures for all customer service systems.



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