Senior Content Specialist

2 weeks ago

Limerick, Limerick, Ireland beBeeContent Full time €60,000 - €100,000
Content Strategist

The Content and Knowledge Chapter is a collaborative community of designers, researchers, content writers, and experience strategists who work together across multiple squads, unified by shared craft, practices, and standards within a single chapter area.

Key Responsibilities
  • Develop, write, edit, and proofread comprehensive content to inform, educate, and guide users effectively.
  • Craft persuasive and action-oriented copy designed to drive engagement across key digital touchpoints.
  • Incorporate SEO best practices to enhance content discoverability and performance.
  • Conduct regular audits, including knowledge base reviews, to ensure all content remains accurate, relevant, and up-to-date.

This role will lead the Content and Knowledge Chapter instance, which forms part of the Experience Delivery aspect of the chapter area. The Chapter instance focuses on ensuring high-quality outcomes through effective design execution and consistent customer- and employee-facing content.

Scope

This Chapter crafts user-centered content that empowers people to understand and use our products and services with confidence. This Chapter focuses on delivering the right information, in the right format, at the right moment, supporting users seamlessly throughout their journey.

The scope includes all content across customer-facing and employee applications, multiple channels, and agent knowledge bases. It also ensures a consistent application of brand tone of voice across all support and sales content.

Benefits

We offer flexible working arrangements, a competitive salary, annual performance bonus, and pension contribution. We also provide 25 days' holidays, 2.5 company days for Annual Leave buy or sell, Healthcare Insurance, Life assurance, phone and laptop, subsidized canteen, access to learning and development tools, and free on-site parking.

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