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Store Operations Manager
2 weeks ago
The successful candidate will be responsible for the operational performance of the store, including sales, team management, customer service, security, health and safety, stock control, and resource allocation to achieve agreed objectives.
Main Responsibilities:- Health and Safety: Ensure that all colleagues understand and adhere to established safety procedures; foster a culture of safety awareness and continuously monitor site safety metrics.
- Team Management and Development: Lead and develop your team's skills in line with our core values; demonstrate professionalism and commitment; ensure team members are fully trained and competent in their roles.
- Sales Performance: Meet and exceed store targets and key performance indicators (KPIs); analyze sales performance and proactively exploit opportunities to increase sales of our products.
- Customer Experience: Deliver exceptional customer experiences and set high standards for customer interactions and point-of-sale duties.
- Administration: Oversee cash handling, wage costs, budgets, and systems administration; ensure compliance with company policies, procedures, and legislative requirements.
