Senior Unified Communications Systems Engineer
2 days ago
We are seeking a highly skilled Senior Unified Communications (UC) Systems Engineer to join our team. As a key member of our organization, you will play a critical role in the design, implementation, and maintenance of our global telephony and collaboration platforms.
This is an excellent opportunity for experienced professionals to take ownership of critical components within our enterprise communication systems. You will serve as the technical authority for a suite of enterprise collaboration tools, acting as the go-to escalation point for complex technical issues.
The ideal candidate will have a deep understanding of Cisco Unified Communications Manager, Webex Collaboration Suite, Microsoft Teams, and Zoom. You should also have experience with integration between Cisco UC systems and Microsoft Teams.
The position plays a central role in delivering operational excellence and strategic projects across EMEA and North America. You will work closely with architects and engineering peers to introduce new technologies, manage lifecycle upgrades, and establish global standards.
Key Responsibilities:- Maintain and support enterprise-scale unified communications services.
- Oversee integration between Cisco UC systems and Microsoft Teams.
- Proactively monitor systems, respond to alerts, and take corrective actions to maintain service levels.
- Lead the planning and implementation of system upgrades, new features, and security patches in alignment with compliance requirements.
- Develop and maintain accurate technical documentation reflecting the live environment.
- Contribute to the creation of global unified communications standards and best practices.
- Manage hardware and software lifecycles to avoid end-of-life or unsupported system risks.
- Provide technical escalation support, including occasional out-of-hours response.
- Mentor junior engineers and share subject matter expertise across teams.
- Proven expertise in engineering and managing Cisco Unified Communications platforms.
- Experience with Microsoft Teams calling, meetings, and video conferencing.
- Solid knowledge of the Zoom Enterprise product suite.
- Understanding of complementary UC applications such as voicemail systems, call logging, and compliant call recording.
- Skilled in VoIP protocols (SIP, H.323) and technologies including CUCM, Cisco Expressway, CUBE, Session Border Controllers, and telecom carrier integration.
- Competent in Cisco networking fundamentals (TCP/IP, DNS) and storage concepts (block and file protocols).
- Experience working in highly regulated or financial services environments.
- Familiarity with backup solutions in virtualised environments.
- Microsoft MS-700, MS-720, or MS-740 certifications.
- Cisco CCNA or higher.
- Excellent communication skills, able to engage with both technical and non-technical stakeholders.
- Self-motivated and proactive, capable of managing multiple priorities with minimal supervision.
- Strong project management discipline, with the ability to deliver results in a structured, process-driven environment.
- Detail-oriented, adaptable, and resilient under pressure.
- Team player who thrives in collaborative, cross-functional environments.
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