Senior Hospitality Professional

2 days ago


Maynooth, Co Kildare, Ireland beBeeHospitality Full time €40,000 - €65,000
Guest Experience Manager

About this Role:

We're looking for a seasoned hospitality professional to lead our front-of-house operations and ensure every guest enjoys a seamless experience.

The Key Responsibilities:

  • Deliver exceptional service at every touchpoint
  • Support strategic planning and performance monitoring with the Head of Guest Experience
  • Design seasonal campaigns and promotions based on market trends
  • Grow sales and profitability across retail services, gift cards, and B2B offerings
  • Ensure effective guest communication, engagement, and data capture
  • Collaborate with Marketing, Retail, and wider teams to support campaigns
  • Resolve guest feedback professionally while driving continuous improvement
  • Oversee compliance with safety, security, and audit standards

Requirements:

  • Experience in premium or luxury business environments
  • Sales knowledge, preferably within retail or hospitality
  • A customer-centric approach with cultural awareness
  • Excellent communication and relationship-building skills
  • Adaptability and solution-focused thinking
  • Ability to collaborate across departments and lead motivated teams
  • Flexibility to work weekends and bank holidays
  • Fluent English (additional European languages an asset)


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