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Residential Operations Director
1 week ago
We are seeking a dedicated and experienced professional to lead our residential services. As Residential Operations Director, you will be responsible for the daily management of operational delivery, ensuring high-quality services in accordance with regulatory requirements.
Job Purpose:The post holder has overall responsibility for the management of relationships with key stakeholders, including collaboration with regional managers. They will ensure the provision of responsive and sustainable services, implementing an integrated approach to service delivery across the group's suite of services.
The Residential Operations Director is accountable for safeguarding and protecting all residents in their care, identifying areas for improvement, and driving change through continuous learning and best practice adoption.
- Lead operational staff to foster a strong cross-functional team working ethos, promoting shared learning opportunities and embedding national/international best practices.
- Ensure active participation and engagement from people we support, managing and analysing complaints, and promoting a culture of continuous improvement.
