Sales and Customer Experience Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeePerformance Full time €50,000 - €80,000

Job Title: Service and Sales Performance Coach

This is a hands-on position focusing on coaching staff to deliver excellent service while maximizing sales opportunities. The Service & Sales Performance Coach will lead by example on the frontline, supporting customer engagement, tracking key performance metrics, and continuously developing team capability.

Key Responsibilities:
  • Customer Service & Sales Coaching: Provide one-to-one and group coaching sessions to improve sales performance and customer interaction skills.
  • Drive customer satisfaction and revenue by promoting services and upsell opportunities.
  • Consistently reinforce high standards of customer service across all touchpoints.
  • Support a culture of accountability, positivity, and commercial awareness among staff.
  • Operational Oversight: Ensure all staff are fully trained and working in compliance with company policies and procedures.
  • Collaborate with station leadership to maintain vehicle availability aligned with booking demand.
  • Monitor upgrade sales and conversion metrics; coach staff on delivering service-led, value-driven conversations.
  • Oversee rental documentation accuracy and underwriting procedures to ensure compliance.
  • Support the secure handling of vehicles, premises, and customer data.
  • Standards & Safety: Champion a clean, professional, and customer-ready workplace.
  • Promote adherence to all health and safety policies; act as a role model in maintaining a safe working environment.

Required Skills and Qualifications:

  • Full, clean B driving license (held for a minimum of 2 years preferred).
  • Flexible approach to work patterns, including evenings, weekends, and holidays.
  • Proven leadership experience in coaching or supervising customer-facing teams.
  • Strong background in sales and customer service within a target-driven environment.
  • Confident communicator with a passion for people development and service quality.
  • Strong organisational skills, able to prioritise between coaching, operational delivery, and performance management.

What's On Offer:

  • Competitive salary.
  • Monthly performance-related bonus.
  • 29 days annual leave (including bank holidays), increasing with length of service.
  • Medical refund scheme.
  • Enhanced statutory sick pay.
  • Employer-matched pension scheme (1.5%).
  • Enhanced maternity and paternity benefits.
  • Access to employee benefits and discounts platform.
  • Life assurance (2x basic salary).
  • Employee Assistance Programme (EAP).
  • Voluntary flu vaccination voucher.
  • Bike to Work Scheme.
  • Ongoing learning and development.
  • Opportunities for career advancement.

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