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Hotel Operations Manager Position
2 weeks ago
We are seeking an experienced Operations Manager to join our team, responsible for overseeing the day-to-day activities of our hotel.
Main Responsibilities:- Coordinate the daily operation of the hotel during scheduled shifts
- Motivate and manage staff to maintain high productivity levels
- Develop and deliver training programs in coffee, wine, and food items
- Respond to customer inquiries and resolve complaints efficiently
- Maintain rigorous standards of quality control, hygiene, and health and safety
- Deliver exceptional guest services and ensure customer satisfaction
- Evaluate employee performance and provide constructive feedback
- Manage costs effectively and minimize waste
- Foster a positive work environment and lead by example
- Minimum 2-3 years' experience as a manager in a similar establishment
- Passion for quality food and beverages
- Excellent communication and initiative skills
- Able to work under pressure with a good sense of humor
- Approachable with strong people skills
- Superior customer service skills
- Strong business management understanding
- Able to delegate tasks effectively and maximize resources
