Financial Services Case Manager
4 days ago
Eolas Recruitment is recruiting for a Mortgage Resolution Specialist to join our team. The successful candidate will be responsible for managing a portfolio of mortgage arrears cases, working closely with customers and internal stakeholders to achieve timely resolutions. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Manage an assigned portfolio of mortgage arrears cases, ensuring steps are taken to progress appropriate resolutions for customers.
- Perform general loan administration, including handling inbound and outbound arrears calls.
- Accurately record information on systems of record and trackers.
- Efficiently handle all communication from customers and third parties.
Requirements
- Previous experience in financial services, particularly in collections or mortgage arrears support.
- Familiarity with relevant industry codes and regulations.
- Excellent prioritization and time management skills.
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