Junior Quality Assurance Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeQuality Full time €42,000 - €54,000
Job Title: Junior Quality Assurance SpecialistWe are seeking an enthusiastic and diligent individual to join our team as a Junior Quality Assurance Specialist. As part of our quality assurance team, you will be responsible for ensuring that our operations meet the highest standards of quality.About the Role:
  • You will be accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction.
  • Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations.
  • Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead.
  • Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner.
  • Identify quality trends for the market/agents supported and develop corrective solutions.
  • Report bugs and continually check if bugs have been resolved.
Required Skills and Qualifications:
  • C1/C2 in written and spoken German plus fluency in English is essential for this role.
  • Previous experience as a Quality Analyst or informal career path in a QA team is desirable.
  • Experience working within a customer-focused environment.
  • Excellent verbal and written communication skills.
  • Excellent technical aptitude including fluency in Excel reporting.
Benefits:
  • Vibrant, multi-cultural environment.
  • Career & Personal Development.
  • Quarterly performance bonus.
  • Comprehensive Benefits Package.
  • Subsidised Health Insurance.
  • Access to Discount Schemes.
  • E-learning access.
  • Paid Annual Leave.
About Us:

We strive to deliver exceptional customer experiences. We believe in collaboration, creativity, and excellence.

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