Senior Incident Manager
7 days ago
We are looking for an experienced Senior Incident Manager to join our team at CPL. As a Senior Incident Manager, you will be responsible for guiding all problems through the incident management process, ensuring that our consumer brands operate smoothly and efficiently.
Key Responsibilities:
- Monitoring and incident management of our consumer brands.
- Problem intake, triage, investigation, internal stakeholder communication, resolver escalation, resolution validation, and problem management.
- Daily technical operations, software deployments, system alarm management, operational record keeping, and documentation maintenance.
Requirements:
- A degree or experience in applications/software management and monitoring.
- Four years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
- Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work with a talented team of professionals who share your passion for technology and customer service.
- A dynamic work environment with opportunities for growth and development.
How to Apply:
Please apply directly through the advertisement or contact us for more information.
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