Incident Management Coordinator

6 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

About Our Team:

The Production Services Operations team is an agile group of 24x7 responders responsible for handling technical incident management and providing operational support for the entire technology organization.

Job Summary:

The Incident Management Coordinator will be responsible for monitoring and responding to technical incidents, collaborating with subject matter experts, and providing daily technical operations.

Key Responsibilities:

  • Monitoring and responding to technical incidents
  • Collaborating with subject matter experts for continuous improvement opportunities
  • Providing daily technical operations, software deployments, system alarm management, operational record keeping, and documentation maintenance

Requirements and Skills:

  • Excellent interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Strong time management and prioritization skills

Working Conditions:

  • This role requires flexibility and the ability to work a rotating shift schedule
  • Must be available to work weekends, holidays, and overnight shifts
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