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Second Line IT Support Specialist
2 weeks ago
This role is an exciting opportunity for a skilled Second Line IT Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical expertise and support to internal stakeholders.
Key Responsibilities:
- Provide second-line technical support to resolve complex IT issues.
- Assist in the implementation of new technologies and systems to improve business efficiency.
- Develop and maintain technical documentation to support knowledge sharing and training.
- Collaborate with other teams to identify and implement process improvements.
- Participate in incident management and problem-solving activities to minimize downtime and optimize system performance.
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