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Global Healthcare Customer Support Specialist
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team in Galway, Ireland.
- Provide exceptional customer support through inbound calls and emails, ensuring professionalism, empathy, and efficiency in all interactions.
- Deliver first-line troubleshooting for customer issues across assigned product ranges by diagnosing problems and asking targeted questions to reach resolution.
- Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
- Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
- Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
- Identify and recommend process improvements to enhance team performance and customer satisfaction.
Key qualifications include:
- A minimum of 1 year's experience in a medical or clinical setting or a customer-facing customer support role.
- Proven ability to deliver outstanding customer experiences while managing technical complaints.
- Fluency in German is essential.
If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we encourage you to apply.
Seniority level- Entry level
- Full-time
- Other
- Industries: Staffing and Recruiting
