Support Agent

2 days ago

Cork, Cork, Ireland beBeeCustomerService Full time €24,965
Customer Service Representative Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Description

As a Customer Service Representative, you will be the first point of contact for customers, providing support and delivering a first-class customer experience. You will work closely with our team to resolve customer inquiries and issues in a timely and professional manner.

The role involves:

  • Responding to customer phone calls, emails, and other communication channels
  • Providing accurate and helpful information to customers
  • Resolving customer complaints and issues in a fair and timely manner
  • Working collaboratively with colleagues to achieve business objectives
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Fluency in written and spoken English is essential for this role
Benefits

As a valued member of our team, you will enjoy:

  • Excellent training provided through our academy program
  • Premium pay on weekends and bank holidays
  • A wellbeing program focused on your health and wellness
  • Health insurance discount program
  • Employee assistance program
  • Pension scheme and life cover
  • Leap card tax saver
  • Free car parking
Others

Abtran is an equal opportunity employer committed to diversity and inclusion in the workplace. We operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.

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