Performance Operations Director
2 days ago
About Hostelworld Group
We are a global online booking platform, inspiring adventurous minds to meet the world and come back with life-changing stories. Our customers crave cultural connection and unique experiences, which we make possible by providing an unbeatable selection of hostels in unmissable locations.
Our company has over 13 million reviews across 17,800 hostels in more than 179 countries, making us the leading online hub for social travel. We operate in 19 different languages and our mobile app is available in 13 languages.
Joining Our Team
- You will be part of a high-calibre team of 230 people working across Technology, Product, Global Markets, HR, Finance & Legal, and Marketing Teams.
- We have offices in Dublin, London, Porto, Shanghai, and Sydney, offering a collaborative and dynamic work environment.
- This role offers a unique opportunity to impact the strategic trajectory of a listed company.
The Role
We are seeking a results-driven Performance Operations Leader to join our Executive Leadership Team (ELT). This new role combines performance management, operational rigor, Chief of Staff responsibilities, and internal communication leadership.
Key Responsibilities
- KPI Quality Assurance: Ensure robust, science-driven metrics that align with organisational goals. Collaborate with leaders to validate KPIs and explore using AI to improve Goal Plans.
- Meeting Cadence and Effectiveness: Oversee and refine key meetings, ensuring clear action plans and regular status updates. Optimise meeting sequences to align with strategic priorities.
- Performance Reporting and Management Systems: Lead the execution of integrated performance management processes and tools. Manage the performance review cycle and collect feedback data.
- Chief of Staff Responsibilities: Collaborate with executive leaders to prepare ELT agendas and ensure informed decision-making. Provide strategic support and monitor progress against goals.
- Internal Communication Leadership: Drive transparency, alignment, and engagement across the organisation through bi-weekly Town Hall meetings and regular internal communication initiatives.
What We're Looking For
- A proven track record in a high-performance organisation, preferably in consulting, finance, or technology sectors.
- Experience as a Chief of Staff or similar role supporting senior leadership teams is highly desirable.
- Strong analytical and critical thinking skills, along with organisational and project management skills.
- Ability to lead internal communication initiatives and leverage performance management tools.
Benefits
- Opportunity to impact the strategic trajectory of a listed company.
- Collaborative, high-performance culture where your contributions are valued.
- Competitive compensation and benefits package.
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