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Bilingual Customer Support Agent

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Dublin, Dublin City, Ireland TN Ireland Full time
Job Summary

TN Ireland is seeking a bilingual customer support agent to join their team. As a content clarification specialist, you will be working closely with clients to ensure accurate information is displayed. This role requires strong problem-solving skills and the ability to communicate effectively with clients.

  • Verifying information with clients and conducting online research.
  • Maintenance of accurate records and documentation.
  • A strong understanding of decision-making and problem-solving is required.
  • Excellent customer service and communication skills are essential.
Responsibilities
  • Ensure accuracy of information through verification with clients.
  • Conduct online research to resolve discrepancies.
  • Maintain accurate records and documentation.
  • Provide exceptional customer service and support.
Requirements
  • Proficiency in Czech and French languages.
  • Experience in B2C or B2B calls.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.