Chief Customer Experience Manager

1 week ago


Galway, Galway, Ireland beBeeCustomerService Full time €31,500 - €34,500

Lead a Team of Retail Professionals

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This is an excellent opportunity for experienced managers to thrive in a fast-paced environment, delivering outstanding customer service and supporting business performance.

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As Deputy Manager, you will be responsible for leading a team of retail professionals, driving sales growth, and maintaining high standards in store presentation and visual merchandising.

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Key Responsibilities:

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  • Support the Store Manager with daily operations, including cash handling, adherence to security protocols, opening/closing procedures">
  • Lead, train, and inspire the team to deliver exceptional customer service and support performance management">
  • Ensure a welcoming, high-energy environment and effectively resolve customer queries">
  • Assist in driving store performance by monitoring sales, identifying trends, and supporting KPI achievement">
  • Maintain high standards in store presentation and visual merchandising">
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Requirements:

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  • 1-2 years of experience in a customer-facing role, ideally within retail or hospitality; confident in engaging with the public and ensuring high service standards">
  • Previous experience in a supervisory or assistant management role is an advantage">
  • Strong communication and customer service skills">
  • Proven leadership qualities with the ability to motivate and engage team members">
  • Excellent organisational and multitasking skills, with the ability to manage operations, staff, customer needs, and admin tasks in a fast-paced setting">
  • Problem solving and decision-making skills">
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Benefits:

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  • Salary 31-33k DOE">
  • Annual Pay Review">
  • Bonus Schemes">
  • Refer a Friend Scheme">
  • Employee Assistance Programme">
  • Sharesave Scheme">
  • Pension Options">
  • Annual Leave">
  • Maternity/Paternity Leave">
  • Adoption/Parental Leave">
  • Compassionate Leave">
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Our Company

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A company committed to providing excellent customer service and driving business performance.

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With a focus on developing our people and creating a positive work environment, we strive to make our customers feel valued and supported.

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