Portfolio Development Manager
4 days ago
The Portfolio Specialist role is a crucial part of KONE's success, and we are seeking an experienced professional to take on this challenging position. As a Portfolio Specialist, you will be responsible for managing core 1 and core 2 maintenance customers by upselling KONE Maintenance Solutions and leading contract renegotiations. Your primary goal will be to ensure that we respond to our customers' requirements and support them proactively.
Key Responsibilities- Create tender documentation and support service contract administration issues for maintenance and operational teams.
- Drive execution of individual sales plans to achieve customer retention and portfolio growth.
- Analyze contract profitability and create plans to drive improvement in revenue and margin % growth within assigned portfolios.
- Craft value propositions with clearly described benefits of KONE solutions for customers' needs, including digital solutions such as 24/7 Connected Services.
To succeed in this role, you will need:
- Account management experience, particularly in the service industry.
- Tendering experience and skills in up-selling/solution selling.
- Effective communication skills in English (written and spoken).
- A customer-centric mindset, with a desire to understand what creates value for our customers and courage to experiment and embrace innovative thinking.
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