Efficiency and Effectiveness Leader
3 days ago
We are looking for an Efficiency and Effectiveness Leader to join our team at C & C Retail. As a Store Operations Manager, you will be responsible for leading our stores in delivering exceptional customer experiences and achieving business objectives.
Your main duties will include:
- Actively living the brand-values and engaging employees in delivering excellent customer service and fresh food offering at all times.
- Delivering key store targets through effective management of people and operations, setting and monitoring sales targets with the team on gross profit margin, net margin, waste, and other KPIs as agreed with Store Owners.
- Implementing planograms, ensuring merchandising and presentation of entire store is of the highest standard, and developing and promoting good communication between employees and management.
- Dealing with customer queries efficiently and professionally, and engaging with new initiatives and embracing new ways of working.
To be successful in this role, you will need:
- A minimum of 3 years' experience in a relevant retail management position.
- A strong understanding of how to achieve KPIs and targets.
- Excellent knowledge and experience of reading and actioning reports.
- Good knowledge of Microsoft Office (Excel, Word).
- Strong leadership skills, with the ability to manage employee rostering, annual leave, and maintain accurate and secure records.
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