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Automotive Warranty Coordinator

1 week ago

Dublin, Dublin City, Ireland Stuartsgarages Full time
Company Overview

We are a well-established, family-owned business with a rich history in the motor industry. Our commitment to quality service and customer satisfaction has been the cornerstone of our success for many years. Our state-of-the-art workshop currently processes warranty claims for Kia, Mazda, Land Rover, and Mapfre.


Salary and Benefits

This role offers a competitive salary starting from €42,000, with potential for growth based on experience. As a valued member of our team, you can expect a supportive work environment where every individual is valued.


Job Description

As our Warranty Administrator, you will play a critical role in managing and processing warranty claims, ensuring a seamless experience for our customers. This position provides a dynamic work environment where your attention to detail and expertise will be highly valued.


Key Responsibilities
  • Process Warranty Claims: Accurately manage and process warranty claims with manufacturers and suppliers.
  • Customer Liaison: Act as the primary point of contact for customers regarding warranty queries, ensuring clear communication and prompt resolution.
  • Record Keeping: Maintain and update warranty records and documentation.
  • Compliance: Ensure all claims meet the warranty policies and procedures of the manufacturer.
  • Collaboration: Work closely with the service and parts departments to coordinate warranty processes.

Required Skills and Qualifications
  • Experience: Previous experience in warranty administration or a similar role within the automotive industry.
  • Attention to Detail: Strong organizational skills with a focus on accuracy.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
  • Team Player: A collaborative mindset with the ability to work effectively within a team.

Benefits

This role offers a range of benefits, including opportunities for training and advancement within our growing company, a strong heritage in the motor industry, and a chance to be part of our success story.