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Luxury Hotel Operations Director
3 weeks ago
**Front Office Manager Role
Our luxury 5-star hotel in Galway is seeking a skilled and experienced Front Office Manager to join our team.
The ideal candidate will have:
- Minimum 2-3 years' experience in Front Office Management, preferably in a leading hotel environment
- Excellent interpersonal skills and a strong work ethic
- Appropriate third-level qualification in Hospitality or Hospitality Management
Key Responsibilities:
**Job Description**
Ensure day-to-day Front Office operations meet department and hotel standards by providing quality service to guests, addressing queries and complaints in a timely manner. The ideal candidate will also be responsible for managing Front Desk activities, guest queries, dealing with payments and ensuring they are balanced and accurate, as well as liaising with Revenue and Reservations Manager to maximise Front Office sales.
To succeed in this challenging yet rewarding role, the ideal candidate must possess excellent communication and problem-solving skills, with a passion for delivering exceptional customer service and shaping luxury guest experiences that resonate globally.
**Benefits**
This is an exciting opportunity to make a real difference in the hospitality industry. As a member of our team, you will have access to ongoing training and development opportunities, helping you grow your career and achieve your goals.
