Luxury Hotel Guest Relations Specialist

4 days ago

Galway, Galway, Ireland beBeeHospitality Full time €50,000 - €60,000
Guest Relations Manager Role

We are seeking a skilled Guest Relations Manager to join our 5-star hotel in Galway. This role involves developing and maintaining exceptional guest experiences.

  • Effective implementation of guest relations awareness programs is essential to ensure employees understand the importance of personalized service.
  • The Guest Relations Manager will be responsible for energizing the guest relations process throughout the hotel, focusing on guest preference pads and ensuring each employee is part of the guest relations team.
  • Maintenance of the VIP treatment plan is crucial to ensure it is respected across all departments.
  • Guest feedback management involves identifying trends and sharing information internally to drive improvement.
  • Setting and achieving departmental goals contribute to hotel long-term and short-term objectives.
  • Internal audits ensure standards of performance are being maintained, and results are communicated to the team with corrective action plans as needed.
Why Apply?

This role offers the opportunity to shape luxury guest experiences that resonate globally, collaborate with a passionate team that values innovation, creativity, and excellence, and work in one of Ireland's most inspiring hotel environments where heritage meets modern luxury.

Benefits
  • Competitive salary package
  • Meals while on duty in the employee restaurant
  • Complimentary provision of uniforms
  • Excellent employee discounts
  • Health and wellness benefits
  • Employee recognition awards
  • Career progression opportunities
  • Recommend a friend scheme
  • Travel and bike-to-work tax-saving schemes

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