Guest Experiences Executive

2 days ago

Galway, Galway, Ireland Ashford Castle - part of The Red Carnation Hotel Collection Full time

Join to apply for the Guest Experiences Executive role at Ashford Castle - part of The Red Carnation Hotel Collection

We are currently looking for an enthusiastic and dedicated Guest Experiences Executive to join the Front of House Team. Ashford Castle is Ireland's only double Forbes Five-Star Hotel & Spa, an icon of Irish heritage and a member of the Red Carnation Hotel Collection. This 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a team dedicated to creating unforgettable moments.

Responsibilities
  • Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
  • Adhere to Forbes 5-star and Red Carnation Hotel Standards.
  • Ensure timely availability of agreed-upon services and products for guests.
  • Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
  • Create personalised plans for guests upon request.
  • Communicate special service requests for VIP guests before, during, and after their stay.
  • Enhance the experience for junior guests and introduce a "WOW" factor through proactive care.
  • Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
  • Continuously identify improvements to service standards with Senior Management approval.
  • Complete a thorough handover before shifts end for consistent communication.
  • Communicate VIP guest personal plans across all departments.
  • Maintain thorough knowledge of the castle and its offerings.
The ideal candidate for the Guest Experiences Executive should
  • Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
  • A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with a talent for prioritising tasks effectively.
  • A commitment to delivering quality customer service.
  • A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
  • A collaborative team player who actively participates in team projects.
  • Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
  • Capable of handling high-pressure situations and busy periods with composure.
  • Knowledgeable about Forbes 5-star standards.
  • Using innovative, adaptable, and flexible in approach.
  • Legally eligible to work in Ireland.
What's in it for you?
  • Professional, award winning training and development opportunities
  • Discounted accommodation rates with Red Carnation Hotel Collection
  • Annual Staff Appreciation Party and other Employee Recognition Events
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Free meals on duty
  • Complimentary dry cleaning of business attire
  • Recommend friend and family bonus scheme
  • Two paid volunteering days each year
  • Holiday allowance increasing with length of service up to 25 days
  • Hotel based recognition incentives
  • Free access to Employee Assistance Programme

Join us in this incredible new opportunity

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.


#J-18808-Ljbffr

  • Delivering Exceptional Guest Experiences

    4 days ago

    Galway, Galway, Ireland beBeeReliability Full time €45,000 - €55,000

    Guest Relations Specialist Job OpportunityWe are currently seeking an experienced Guest Relations Specialist to join our team. In this role, you will be responsible for developing and maintaining exceptional guest experiences.Job Description:The Guest Relations Specialist will be responsible for:Developing and implementing guest loyalty programs to increase...

  • Guest Experience Manager

    4 days ago

    Galway, Galway, Ireland beBeeHospitality Full time €45,000 - €63,000

    Job OverviewWe are seeking a Guest Experience Manager to join our team. This is a unique opportunity for an experienced professional to take on a challenging role and make a real impact in the hospitality industry.The successful candidate will be responsible for developing and maintaining a deep understanding of all VIP guests visiting the property. They...

  • Luxury Guest Experience Leader

    4 days ago

    Galway, Galway, Ireland beBeeGuestRelations Full time €60,000 - €80,000

    Job Title: Guest Relations ManagerJob Description:We are seeking a highly skilled and experienced Guest Relations Manager to join our team. The successful candidate will be responsible for developing and maintaining exceptional guest experiences, ensuring that every interaction is personalized and memorable.The ideal candidate will have a passion for...

  • Luxury Guest Experience Specialist

    2 days ago

    Galway, Galway, Ireland beBeeCustomerService Full time €45,000 - €55,000

    Guest Experience AmbassadorAre you a customer-focused professional looking to elevate the guest experience in a luxurious setting? We are seeking an experienced Guest Experience Ambassador to join our team at Ashford Castle, Ireland's only double Forbes Five-Star Hotel & Spa.Job DescriptionGreet guests warmly and create a positive first impression by...

  • Luxury Hotel Guest Experience Manager

    5 days ago

    Galway, Galway, Ireland beBeeLuxury Full time €55,000 - €70,000

    Guest Experience Strategist">Deliver exceptional guest experiences in a luxury hotel setting as a key member of our team.Key Responsibilities:Develop and implement personalized guest awareness programs for employees to enhance service quality and meet guest preferences.Teach and continuously energize the Guest Relations process throughout the hotel, ensuring...

  • Hospitality Assistant

    1 day ago

    Galway, Galway, Ireland beBeeCustomer Full time €25,000 - €35,000

    Key Role:A Food and Beverage Assistant is required to provide excellent service to guests in a busy hotel environment. As part of the hotel's hospitality team, you will be responsible for ensuring that guests have an exceptional experience from arrival to departure.Responsibilities:Deliver friendly and efficient service to all guestsReport to the Food and...

  • Deliver Exceptional Guest Experiences as a Front Office Supervisor

    6 days ago

    Galway, Galway, Ireland beBeeCustomer Full time €35,000 - €45,000

    Front Office SupervisorWe are seeking an experienced Front Office Supervisor to join our team at a luxurious hotel. As a key member of the front office team, you will be responsible for providing exceptional customer service and ensuring that all guests receive a warm and friendly welcome.Key Responsibilities:Ensure that all guests receive a genuine, warm,...

  • Dining Experience Director

    4 days ago

    Galway, Galway, Ireland beBeeLeadership Full time €60,000 - €70,000

    Restaurant Leadership OpportunityAbout Our RestaurantWe are a renowned 3-Star hotel in Clifden, offering exceptional Irish hospitality and a premium dining experience. We pride ourselves on delivering outstanding food, service, and atmosphere to our guests.Job Summary:The Restaurant Manager will lead the team to deliver an exceptional dining experience while...

  • Highly Skilled Guest Relations Professional

    24 hours ago

    Galway, Galway, Ireland beBeePersonalisation Full time €55,000 - €70,000

    We are seeking a highly skilled Guest Relations professional to join our hotel in Galway.5-Star Guest Relations ManagerThe ideal candidate will be responsible for developing and maintaining the acknowledgment of all Top VIP guests visiting the property, ensuring unique, memorable and personal experiences.Establishing Guest Relations awareness programs for...

  • Welcoming Guest Services Leader

    5 days ago

    Galway, Galway, Ireland beBeefrontoffice Full time €35,000 - €50,000

    Front Office SupervisorWe are seeking a skilled and experienced Front Office Supervisor to join our team.About the Role:The successful candidate will be responsible for ensuring that all guests receive a warm and friendly welcome upon their arrival and throughout their stay.About Us:Our organization is committed to providing exceptional customer service and...