Deliver Exceptional Guest Experiences as a Front Office Supervisor

13 hours ago

Galway, Galway, Ireland beBeeCustomer Full time €35,000 - €45,000
Front Office Supervisor

We are seeking an experienced Front Office Supervisor to join our team at a luxurious hotel. As a key member of the front office team, you will be responsible for providing exceptional customer service and ensuring that all guests receive a warm and friendly welcome.

Key Responsibilities:
  • Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
  • Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
  • Help in efficiently and effectively managing front office departmental operations.
  • Collaborate with the management team to maintain high morale among staff at all times.
Requirements:
  • One year of experience in a similar role.
  • Excellent organizational skills with the ability to oversee and delegate tasks to others.
  • A warm, friendly, and approachable personality when interacting with both staff and guests.
  • The ability to work independently as well as part of a team.
Benefits:
  • Free employee meals on duty.
  • 50% Off F&B in all properties.
  • €/₳60 employee rate on rooms for all hotels.
  • 30% off the Friends & Family rate.
  • Extra Annual Leave day for every year worked (5 extra days to a maximum of 5 days).
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes.
  • Development Opportunities through our Academy- support your career journey.
  • Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events.
About Us:

Dalata Hotel Group is committed to promoting from within, so your dedication can lead to exciting internal opportunities. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

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