Front Desk Ambassador

18 hours ago

Galway, Galway, Ireland beBeeHotelReceptionist Full time
Hotel Receptionist Job Description

We are seeking a professional and motivated Hotel Receptionist to join our Front Office Team.

Key Responsibilities:

  • Welcome guests on arrival and manage check-in/check-out procedures with accuracy and efficiency.
  • Handle phone calls, emails, and guest enquiries in a prompt and courteous manner.
  • Resolve guest issues, feedback, or complaints in a fair and effective way.
  • Ensure all email queries are followed up and delegated tasks are completed in a timely manner.
  • Maintain high standards during busy arrival and departure periods, ensuring a seamless guest experience.
  • Drive sales opportunities and deliver exceptional service at the front desk, meeting and exceeding customer expectations.
  • Manage emergencies, including responsibility for the Hotel Fire Panel during your shift, prioritizing safety and security.
  • Liaise with other departments, sister hotels, and central office teams to ensure seamless communication and collaboration.
  • Manage billing, invoicing, and financial transactions accurately, maintaining confidentiality and discretion.
  • Receive or redirect deliveries and manage front desk correspondence, ensuring timely and efficient processing.
  • Monitor compliance with Covid guidelines and hotel policies, promoting a safe and healthy work environment.
  • Support management strategies for guest reviews and feedback, identifying areas for improvement and implementing changes.
  • Report and follow up on maintenance issues to ensure timely resolution, minimizing disruptions and inconvenience.
  • Attend Front Office meetings as required, contributing to the development and implementation of departmental goals and objectives.
  • Undertake any other reasonable duties as directed by the Front Office Manager, demonstrating flexibility and adaptability.
Requirements

To be successful as a Hotel Receptionist, you will need:

  • A minimum 1 year's experience in a hotel reception role, with a proven track record of providing excellent customer service.
  • Strong interpersonal and communication skills, with the ability to build rapport with guests, colleagues, and external partners.
  • Ability to multitask, prioritize, and remain calm under pressure, managing multiple tasks and responsibilities simultaneously.
  • Excellent written and verbal communication skills, with proficiency in IT systems and administrative software.
  • Well-organized with keen attention to detail, maintaining accurate records and reports.
  • Fluent English language skills, with the ability to communicate effectively with guests and colleagues.
  • A proactive team player with flexibility to work shifts (3 over 7 days), demonstrating a commitment to teamwork and collaboration.
What We Offer

In return for your hard work and dedication, we offer:

  • The opportunity to work in a dynamic and fast-paced environment, with a supportive and professional Front Office Team.
  • A competitive salary and benefits package, recognizing your value and contribution to the organization.
  • Training and career development opportunities within our group, helping you to grow and develop your skills and knowledge.
  • An incentive system, recognizing and rewarding your achievements and contributions.
  • Meals on duty and uniform, demonstrating our appreciation for your hard work and dedication.

Keyword: HotelReceptionist

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