Front Desk Associate

18 hours ago

Galway, Galway, Ireland beBeeCustomerService Full time €28,000 - €43,000
Job Summary

As a Receptionist, you will play a vital role in ensuring the smooth operation of our hotel. Your primary responsibility will be to greet and welcome guests as they arrive at the hotel, registering them and processing their payments efficiently.

You will also be responsible for responding to any inquiries guests may have about in-house facilities and local tourist information, ensuring the security of room keys, and updating all guest information in the computer system.

A key aspect of this role is taking and confirming reservations for guests, providing exceptional customer service skills to ensure a positive experience for our guests.

Key Responsibilities:
  • Greet and welcome guests upon arrival
  • Register guests and process payments
  • Respond to guest inquiries
  • Ensure the security of room keys
  • Update guest information in the computer system
  • Take and confirm reservations for guests
Requirements

To succeed in this role, you will need:

  • Excellent customer service skills
  • Ability to work independently and take initiative
  • Outstanding communication skills
  • Capability to remain calm and perform well under pressure
  • Experience in 3/4-star hotels is desired but not essential
Benefits

We offer a range of benefits to support your career and personal growth:

  • Free employee meals on duty
  • 50% off F&B in all properties
  • €/£60 employee rate on rooms for all Dalata-owned hotels
  • 30% off Friends & Family rate
  • Extra AL day for every year worked (5 days to a maximum of 5 days)
  • Employee Assistance Programme
  • Cycle to Work Scheme/Transport Schemes
  • Development Opportunities through our Dalata Academy – support your career journey
  • Staff Appreciation Initiatives, fun team-building activities and regular charity events
About Us

Our company is committed to promoting from within, so your dedication can lead to exciting internal opportunities. We believe in fostering a supportive environment where our employees can grow and develop their careers.

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