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Luxury Guest Experience Specialist

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Galway, Galway, Ireland beBeeCustomerService Full time €45,000 - €55,000

Guest Experience Ambassador

Are you a customer-focused professional looking to elevate the guest experience in a luxurious setting? We are seeking an experienced Guest Experience Ambassador to join our team at Ashford Castle, Ireland's only double Forbes Five-Star Hotel & Spa.

Job Description
  • Greet guests warmly and create a positive first impression by addressing them by name.
  • Ensure timely availability of services and products for guests, adhering to high standards.
  • Be familiar with VIP lists and daily amenities to provide seamless service.
  • Create personalized plans for guests upon request.
  • Communicate special service requests for VIP guests before, during, and after their stay.
  • Enhance the experience for junior guests and introduce a 'wow' factor through proactive care.
  • Collaborate with management to design a 'Personal Guest Plan' that reflects hotel standards.
  • Continuously identify improvements to service standards with senior management approval.
  • Complete thorough handovers before shifts end for consistent communication.
  • Communicate VIP guest personal plans across all departments.
  • Maintain thorough knowledge of the castle and its offerings.
Key Skills and Qualifications
  • Self-motivated and driven, with ability to thrive in fast-paced environment.
  • Fluent English speaker who maintains high personal standards and embraces challenges of working in Ireland's most luxurious hotel.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with talent for prioritizing tasks effectively.
  • Commitment to delivering quality customer service.
  • People-oriented individual with drive and potential to grow within dynamic, service-driven environment.
  • Collaborative team player who actively participates in team projects.
  • Flexible, willing to work within Rooms Division department when needed, including front-of-house and estate duties.
  • Capable of handling high-pressure situations and busy periods with composure.
  • Knowledgeable about Forbes 5-star standards.
  • Adaptable and flexible in approach.
  • Legally eligible to work in Ireland.
Benefits
  • Professional training and development opportunities.
  • Discounted accommodation rates with Red Carnation Hotel Collection.
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with local businesses and third-party service providers.
  • Heavily subsidized accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend friend and family bonus scheme.
  • Two paid volunteering days each year.
  • Holiday allowance increasing with length of service up to 25 days.
  • Hotel-based recognition incentives.
  • Free access to Employee Assistance Programme.

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland.