Luxury Guest Experience Specialist

5 days ago

Galway, Galway, Ireland beBeeGuestRelations Full time €45,000 - €65,000
Job Title

A Guest Relations Manager is sought to join our esteemed hotel in Galway.

About the Role

We are recruiting for a high-calibre individual to oversee the development and maintenance of exceptional guest experiences. This key role requires the ability to foster relationships with top VIP guests, ensuring seamless interactions across all departments. The successful candidate will also be responsible for monitoring quality assurance, analysing guest feedback, and implementing strategies to improve overall results.

Your Responsibilities
  • Elevate guest awareness programs among employees, focusing on preference pads and the importance of teamwork.
  • Teach and continuously energise the Guest Relations process, promoting personalisation throughout the property.
  • Maintain the VIP treatment plan, ensuring it is respected and executed effectively.
  • Take ownership of VIP organising, amenity programs, pre-contact, and coordination with other departments.
  • Meet repeat guests upon arrival, building relationships with key guests whenever possible.
  • Analyse and act upon guest feedback from various channels, sharing trends and information internally.
Requirements and Qualifications

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in Hotel Management, Rooms Division Management, Housekeeping, and Guest Relations is essential.

Benefits
  • Competitive salary
  • Meals whilst on duty in our employee restaurant
  • Complimentary provision of uniforms
  • Excellent Employee discounts
  • Health & Wellness Benefit
  • Employee Recognition Awards
  • Career Progression
  • Recommend a Friend scheme
  • Travel and Bike to Work Tax saving Scheme

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