Building Memorable Experiences as a Guest Relations Professional

1 week ago

Galway, Galway, Ireland beBeePersonalization Full time €48,000 - €56,000
Guest Relations Manager

This role focuses on developing and maintaining exceptional guest experiences, ensuring that all departments are aware of the needs of VIP guests prior to arrival. This includes implementing awareness programs for employees, emphasizing the importance of personalized service throughout the property.

Key Responsibilities:
  • Establish Guest Relations programs for staff, focusing on preference pads and teamwork
  • Train and motivate the Guest Relations team to deliver unique, memorable, and personal experiences
  • Maintain the VIP treatment plan across the hotel and ensure its implementation
  • Meet repeat guests upon arrival and build relationships with key guests
  • Manage guest feedback from online and offline channels, identifying trends and sharing insights internally

As a member of our team, you will shape luxury guest experiences that resonate globally, work in a dynamic environment, and contribute to the achievement of hotel goals.

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