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2 weeks ago
We are seeking a highly skilled Guest Relations Manager to join our team.
About the RoleThe successful candidate will be responsible for developing and maintaining exceptional guest experiences, ensuring that every interaction with our hotel is memorable and personalized. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Guest Relations Awareness
- Establish programs to educate employees on the importance of guest preference and satisfaction.
- VIP Treatment
- Maintain the VIP treatment plan across all departments.
- Amenity Program
- Develop and maintain an amenity program that exceeds guest expectations.
- Feedback Management
- Manage guest feedback from all channels, identifying trends and sharing information internally.
- Upselling and Incremental Revenue
- Contribute to the hotel's upselling program and incremental revenue growth.
- Quality Management
- Participate in quality management initiatives to drive process improvements.
- Bachelor's degree in Hospitality or related field.
- Proven experience in guest relations or a similar role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Competitive salary.
- Meal allowances while on duty.
- Complimentary uniforms.
- Employee recognition awards.
- Opportunities for career progression.
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