Senior Cloud Infrastructure Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeSupport Full time €45,000 - €55,000

Job Summary:

We are seeking a highly skilled Senior Cloud Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing technical guidance and expert advice to our customers on the use of Snowflake Data Warehouse.

Key Responsibilities:
  • Deliver exceptional service to customers, ensuring they achieve the highest levels of continuity and performance from their Snowflake implementation.
  • Develop a strong understanding of the customer's use case and how they leverage the Snowflake platform.
  • Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners.
  • Partner with engineering teams in prioritizing and resolving customer requests.
  • Document known solutions to the internal and external knowledge base.
Requirements:
  • Bachelor's or Master's degree in Computer Science or equivalent discipline.
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role.
  • Excellent writing and communication skills in English with attention to detail.
  • Ability to work in a highly collaborative environment across global teams.
  • Basic familiarity with one major cloud service provider's ecosystem.
Preferred Qualifications:
  • Understanding of cloud computing security concepts.
  • Experience with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab).
  • Familiarity with third-party troubleshooting tools such as Wireshark and Fiddler.
  • Scripting/coding experience in any Python or Java.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • The opportunity to work with a leading edge technology company.
  • A dynamic and supportive work environment.

Apply now to take your career to the next level

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