Director of Member Experience

7 days ago


Dublin, Dublin City, Ireland beBeeMembership Full time €70,000 - €83,000
Head of Membership Engagement

This role oversees the end-to-end membership journey, ensuring seamless and positive experiences for all members. The successful candidate will lead a team responsible for delivering strategic and operational services to enhance member engagement, retention, and satisfaction.

Key Responsibilities:
  • Oversight of the membership experience to ensure consistency and excellence in service delivery.
  • Develop and implement strategies to increase member satisfaction, engagement, and retention.
  • Manage the membership operations team, implementing feedback mechanisms to understand member needs and preferences.
  • Oversee data management, compliance with data protection regulations, and data reporting to drive informed decision-making.
  • Drive digital transformation initiatives to improve membership systems and processes.
Requirements:
  • Extensive experience in senior membership/customer operations roles within member-centric organisations.
  • Leadership experience with high-performing teams, including HR policies, employment law, and best practices.
  • Excellent stakeholder management skills to engage with all levels of stakeholders.
  • Strong analytical skills to drive informed decision-making and strategic planning.

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