EU Operations Leader

5 days ago


Dublin, Dublin City, Ireland beBeeComplaints Full time €55,000 - €65,000
EU Operations Manager Job Description

We're committed to making money work for everyone. Our goal is to create a fair, engaged and innovative workplace that provides people from all backgrounds with the support they need to thrive and grow.

The EU Operations team plays a crucial role in serving our customers at Monzo. We understand that things don't always go as planned for our customers, and in Complaints and Vulnerability (VAIB), we strive to make things as simple and easy as possible to resolve issues for everyone.

As an Operations Manager in Complaints, you'll work closely with the wider EU Operations Team and collaborate with our outsourced Customer Operations team as well as our broader complaints and VAIB teams.

You will have responsibility for overseeing an Operations team executing the complaints and vulnerability policy for Monzo EU tasked with delivering excellent service efficiently, against all key goals and performance indicators.

Skills Required:



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