Excellent Customer Service Representative Wanted
2 weeks ago
This role involves managing and resolving customer inquiries, escalations, and issues in a timely manner. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:- Respond to and resolve customer support tickets submitted by third-party teams.
- Collaborate with third-party teams to understand the nature of the issues and provide suitable solutions.
- Maintain accurate records of all tickets and customer interactions.
- Act as a liaison between technical teams and customer service, providing necessary information or context for technical tickets.
The successful candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Required Skills and Qualifications:- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong problem-solving skills and ability to think critically.
- Customer Focus: A passion for providing exceptional customer service.
A competitive salary and range of perks are included in this role.
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