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Career Advisor
3 weeks ago
Job Opportunity
We're seeking a dedicated and results-driven individual to join our growing team as an Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring seamless transitions for our clients.
About the Role
The primary objective of this position is to provide outstanding support to customers through various channels, including phone, webforms, chat, and emails. You will be responsible for cross-selling and onboarding new customers, minimizing existing customer churn, and maximizing new customer sign-ups.
Key Responsibilities
- Cross-sell and onboard to new customers joining our organization through the Change of Tenancy channels.
- Use your excellent interpersonal, problem-solving, and relationship management skills to minimize existing customer churn & maximize new customer sign-ups.
- Provide a superb customer onboarding experience.
- Offer outstanding support to customer queries.
- Accurately complete administrative tasks relating to account creation & customer onboarding.
Requirements
- Experience working within a sales or retention role is desired.
- Excellent communication and presentation skills are essential.
- Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment is required.
- Strong phone contact handling skills and active listening are necessary.
- Familiarity with CRM systems and practices is beneficial.
- Ability to multi-task, priorities, and manage time effectively is crucial.
What We Offer
- A competitive salary starting at €29,000 per year.
- A great career progression opportunity.
- Continual training and development.
- 21 days annual leave, increasing with service.
