ICT Field Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeFieldEngineer Full time €45,000 - €60,000
Job Overview

This role is an exciting opportunity to work as a Field Engineer in Dublin 2. As a Field Engineer, you will be responsible for providing on-site support to users at our offices.

Key Responsibilities
  • Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
  • Provide second-level support by phone, email, and remote desktop.
  • Deliver deskside support to users at Dublin offices.
  • Escalate complex issues to senior support staff or external service providers when necessary.
  • Configure and install hardware, mobile devices, and peripherals and install software as required.
  • Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.
Required Skills and Qualifications
  • Strong experience with Microsoft 365, Windows OS, and device support.
  • Solid background in ICT helpdesk and end-user support.
  • Proficiency in setting up smart devices, including iOS and Android platforms.
Experience and Education
  • Minimum 4 to 6 years of ICT field or helpdesk experience at an intermediate level.
  • Experience supporting Windows 11 devices and Microsoft 365 environments.
  • Proven ability to work on-site in a fast-paced, user-facing environment.
Benefits and Working Conditions
  • Full-time employment type.
  • Mid-Senior level position.
  • Information Technology job function.
About the Role
  • Computer Networking Products and Desktop Computing Software Products industries.

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