Renewal and Growth Solutions Expert

7 days ago


Dublin, Dublin City, Ireland ServiceNow, Inc. Full time

As a Renewal and Growth Solutions Expert at ServiceNow, Inc., you will play a critical role in helping our customers achieve their business objectives through the effective use of our products and services.

You will be responsible for partnering with Field Sales to support renewal touch points with the customer. This involves identifying customer needs and demonstrating account management skills to guide renewal closure.

Key responsibilities include:

  • Partnering with Field Sales to support renewal touch points
  • Identifying customer needs and guiding renewal closure
  • Understanding ServiceNow licensing models and providing sales and customer assistance
  • Monitoring customer health metrics and developing risk mitigation strategies

To be successful in this role, you must have experience in managing customer retention and adoption of a SaaS product for a territory. Additionally, you should have good customer management skills, including sales, account management, and customer service.



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