Hospitality Operations Manager

2 weeks ago

Cork, Cork, Ireland beBeeManagement Full time €45,000 - €55,000
Job Title: Area Manager – Hospitality

We are seeking a dynamic professional to oversee operations across multiple locations. The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills.

About the Role:
  • Key Responsibilities:
    • Operational Management:
      • Regularly visit stores to assess performance, conduct business reviews, provide feedback, and ensure operational standards are met.
      • Support stores to drive sales, increase margin and uphold standards in line with brand guidelines.
      • Oversee day-to-day operations to ensure efficiency and consistency across all locations.
    • Franchisee Support and Relationship Management:
      • Provide guidance and assistance to franchisees as needed.
      • Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
      • Build and maintain positive relationships with franchisees, staff, and customers.
    • Marketing and Sales Growth:
      • Work with the Head of Operations and Marketing Department to implement marketing strategies to enhance store visibility and brand awareness.
      • Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales-driving initiatives.
      • Drive sales growth through targeted marketing campaigns and promotional activities.
    Required Skills and Qualifications:
    • Essential:
      • Proven experience in a similar role within the food and beverage industry, preferably in a franchise or multi-site environment.
      • Strong leadership skills with a track record of building and motivating teams.
      • An understanding of HR practices, operational management, and marketing strategies.
      • Passion for food and beverage with a keen interest in coffee and sustainable practices.
      • Analytical mindset with the ability to interpret sales data and financial reports.
      • Advanced knowledge of Excel and Microsoft Office is a requirement of the position.
      • Exceptional communication and interpersonal skills, capable of fostering positive relationships with franchisees, staff, and customers.
    Benefits:
    • Opportunity to work in a fast-paced, dynamic environment.
    Others:
    • Note: Ability to thrive in a fast-paced, dynamic environment and make informed decisions under pressure.

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